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Welcome to a Managed Network Provider who Cares about Your Service

Better-Service from a WAN Service Provider

Get the Level of Service You Need From a Managed Services Provider

Blaze Networks: Managed, Secure, Agile networks.  

Let's face it - all IT systems & networks occasionally suffer problems / incidents. While good, reliable infrastructure is a basic need, it is just as important how your IT service provider responds when problems do occur. When using an ISP, internet services provider, or managed service provider / MSP you need to know the provider has both the skills and aptitude to be responsive and sort out problems with a minimum of fuss as quickly as possible.

Beyond this are culture, customer service ethos, systems and procedures, plus - quite simply - whether responding to your business will be a priority for your supplier (the small customer of a huge company syndrome). 

Blaze's approach is to be straight-forward and open with all of our customers. Our culture is one of delivering exceptional customer service and of ensuring every customer gets prompt attention from the most appropriately skilled staff on our team.

Our Service Desk and Network Operations Centre, and Security Operations are all run by ourselves (no outsourcing) and are located in Cheshire (no overseas chicanery).

Find out more now - enquire online (form below) or call 01625 468 650

Yes! I'd like to get better service from a WAN service provider. Please get in touch:

Imagine a WAN Managed Service Provider that could: 

  • Proactively monitor all locations and engage automatically if there are service impacting issue. 
  • Offer a fully managed or co-managed capability that can be easily integrated into your business.
  • Provide an 8 second average call answering time.
  • Have calls answered by technical staff that can work on and address technical problems immediately.
  • Complete small adds, moves and changes on the same day the request is made. 
  • Provide proactive service management as part of the service.
  • Review software technology enhancements and implement them if additional value is available to your business. 
  • Have account managers that engage around your business requirements - not their next sale!
  • Offer fixed service fees for managing the infrastructure, with no additional professional service costs to setup VPN’s or even small locations. 
  • Provide full access to monitoring systems for historic and real time reporting.
  • Keep WAN documentation (including topology diagrams) updated as part of the service.
  • Provide change control and asset management.
  • Be security-focused and maintain your business assets to a state that they are always protected.

With Blaze Networks wide area network offerings, the above is standard. Developed over two decades of delivering small to large WAN implementations whilst providing the very best in service delivery to our customers across the UK.

Are you getting the most out of your service provider? A recent survey has shown Blaze that customers are missing out on most of the above services - or else SLA’s are not being met or service capability is lacking.

Don’t suffer - contact us today.

Please do get in touch - We'd love to discuss your network and to speak with you soon!